Customer Satisfaction Begins With Listening
At Multi-Craft Contractors, we make a point to listen to our clients and understand their needs before we execute our work. This method of customer service has built an impressive list of project success stories with a happy customer behind each one. Take a moment to read what a few of them have to say about MCC.
"I wanted to let you know how much I appreciate your immediate response on Friday night to get me to your service dept, and that I was able to speak with a live person. Your staff showed up bright and early Sat morning to get us started and stuck with us all weekend in order to get us back to functioning. They were bombarded by some staff but they were very patient and helped them out and answered their questions. I just wanted to let you know that I very much appreciate it as does OCH. It’s great to get such excellent service!!
THANK YOU and your team!!!"
Julie Beaver,
Director of Facilities, Ozarks Community Hospital
"I just wanted to take the opportunity to thank you and your team at MCC for your dedication in delivering these pallet tanks. Those six 400L tanks will be holding a potential COVID-19 vaccine by the first week in May. Your team making this happen on short notice is directly helping to fight the pandemic and I wanted to make sure the guys on the floor know this as well."
Peter D’Antonio,
Key Account Manager - Bioprocess Technologies - Sartorius Stedim North America Inc.
"I am very appreciative and impressed with the work MCC performed, the team's quick response, and great customer service. The MCC emergency service team showed up, and I am glad we are a new partner with them. I look forward to a long-term partnership."
Chris Kester,
Bentonville Parks & Recreation
"I have worked with MCC since 1998 on millions of dollars in successful projects. Every project ended with success. There was no doubt in my mind that if MCC was doing a big project over the weekend, we would start on time and key people were there to take care of small things. There was never a question of who was the customer and what the expectations were. MCC was there to make it right and be right on time. Promises made were promises kept.
Recently, we selected a team of MCC and McClelland Engineers to work with our team at the Springdale Water Utilities Wastewater Facility. MCC had the right skill set to help us manage the project, move product, install the dryer and boilers, install custom conveying and advanced electrical engineering and interface with the Huber dryer. To see this facility and the operation is truly impressive and a testimony to excellence and craftsmanship.
The most important thing MCC brought to the table was its people and the honesty and integrity they possess in their dealings. Trust is one of the most important factors in a business relationship. I trust MCC to make it right and keep their promises, every time."
Heath Ward,
Executive Director, Springdale Water Utilities
"Thank you for all MCC has done for us at Northwest Arkansas National Airport. For the last 8 years, with both our full-service contract and many projects, we have found your service technicians to be extremely helpful with great aptitude and attitude. Looking forward to many more years continuing our partnership."
Phillip Harrington,
Master HVAC Technician, Northwest Arkansas National Airport
"I am so thankful that Jake Barnes is on this project for us. He’s very solutions-oriented and understands how important the project timeline is to us. Thanks for putting him on this one. He’s a great guy!"
Mike Anzalone,
Ozark Natural Foods
"I cannot begin without expressing my gratitude for all the wonderful and diligent work you have done to help us better understand our most troubling, but very important, piece of equipment."
Pearl Prine,
Stability Testing Coordinator, Rockline Industries
"During the trying times of the Coronavirus there is still work that must be done. Here at Rockline, we have a product that is very important to the public and is a necessity. Global Engineering takes safety to an extreme high for public safety and our employees, and I see the same with Multi-Craft Contractors. During the high demand times for our product, we had two large projects that needed to be done simultaneously, and in a time frame that seemed to be unimaginable. I have been at Rockline for many years and have seen many contractors come and go during my tenure at Rockline. I have had 100% success and met the timeline with MCC every time."
Rick Watkins Eng. III,
Project Lead, Rockline Industries
"The project team benefited greatly from Multi-Craft’s extensive knowledge regarding fabrication and detailing. Multi-Craft was able to take the concepts and expediently bring them into reality. With their technological capabilities, facilities, and knowledge, Multi-Craft worked with SWA and the Walmart team to provide multiple near-instantaneous mock-up pieces of the various ‘arc’ pattern designs for review, comment, and approval. Multi-Craft did not promise anything beyond what they knew they could deliver (with quality) and were professional from initial contact through completion."
Jeremy Klemic, PLA, ASLA,
Associate Principal, SWA Los Angeles
"House of Webster has always had confidence in the MCC team’s ability to deliver success, and as expected, MCC delivered. We appreciate the work MCC did to get our new tunnels installed over the last few weeks. We appreciate not only the work you provided on this project, but also all the other projects MCC has done in years past. We know we are not your biggest customer, but we feel we get treated as the most important one. I look forward to future projects as we grow and improve our facility."
Craig Duncan,
Vice President, House of Webster
"I am writing to express my sincere appreciation for the initial tenant improvement you did for us all the continued support you have given our Springdale lab including the most recent minor remodel. As you and I discussed, we do these laboratory tenant improvement projects all over the country. To date, we have completed 17 locations in 13 states and one providence in Canada. As such, we are exposed to a lot of contractors from all parts of the country. I want to say that MCC is one of the best we have worked with.
The excellent experience started with the fair time and materials demo work inside the building, continued through the final lab completion, and then many hours of support over the years for small changes and remodels. We are proud to have partnered with MCC and appreciate the professionalism and dedication your team has shown. You all exemplify the “can do” attitude that is so highly sought after in the construction industry today."
Tim Santy,
Vice President of Operations, Food Safety Net Services